More features mean the interface design needs rethinking.

clipped from news.bbc.co.uk

New phone features 'baffle users'

Setting up a new mobile phone is no longer child's play. The complexity of modern mobile phones is leaving users frustrated and angry, research suggests. Some 61% of those interviewed in the UK and US said setting up a new handset is as challenging as moving bank accounts. Compiled by consultants Mformation, the survey found 85% of users reporting they were frustrated by the difficulty of getting a new phone up and working. Of those questioned, 95% said they would try more new services if the technology was easier to set up.